Your service provider may be supplying an earlier release and the level of features supported may vary.

ALB

Integration Type

Client Add-in

Add-in Classification

Controlled

Product / License Type

CRM

FOR BOTH STANDARD AND CONTROLLED, ALWAYS CHECK THE ADVISORY SECTION FOR ADDITIONAL CHARGES OR EXCEPTIONAL CONDITIONS THAT MAY APPLY.

Application Information

Manufacturer:

Advanced Computer Software Group

Application:

ALB

Version:

2.12

Market:

Legal

Supported Features (related to latest supported release)

Address Book Search:

Click to dial via Go Communicator:

Click to dial via business application:

Caller details preview:

Manual screen pop:

Auto screen pop:

Automatic call activity logging:

Manual call activity logging:

Additional features

Integration with Notes

Notes / Advisories

Requires Stored proceedure dbo.Bespoke_GetContactsForPhoneNumbers setting up before installation can take place.Phone number searching only works on exact numbers only.  Name searching within the address book is not supported.  Screen popping can fail if a user has a modal window open or similar. 

Other Information

Operating System:

Windows

Installation Options:

Mandatory remote installation required.

References

  1. ALB (Product Website)